Appointments

Important information for New and Existing Patients.

New Patients

  • A valid referral needs to be sent to our clinic (see explanation below regarding valid referrals).
  • Email, post or hand deliver referrals to us:
  • Appointments will not be made without a valid referral.
  • Please ensure all your contact details are on the referral and that they are current.
  • All referrals need to be addressed to one of our specialist doctors.
  • All referrals are triaged by our specialist doctors.
  • Patients are contacted via SMS to advise of receipt of referral (if patient does not have a mobile phone, please ensure a home phone or email are listed on referral).
  • Patients will be contacted by our staff to book appointments with our specialists.
  • Consultation/Procedure fees are between $220.00 - $470.00 (Valid Medicare card holders will get a rebate from these fees).
  • Pension/Concession/Healthcare Care holders (Government issued) are entitled to a flat rate of $220.00 consultation fee (valid Medicare card holders will get a rebate from these fees), all procedures during the appointment are bulk billed to Medicare.
  • We are NOT a bulk billing clinic.
  • Triage process may take several weeks for us to contact you to book an appointment, though as mentioned above you will be notified that your referral has been received.
  • There is currently a 4-5 month wait for appointments with our specialist doctors for standard (non-urgent) appointments.

Existing/Current Patients

  • Patients need a valid referral to be seen by one of our specialist doctors, (see explanation below regarding valid referrals)
  • If you do not have a valid referral, you can’t get a Medicare rebate back from your consultation fee and you will be required to pay consultation fees in full on day of appointment (see explanation below regarding valid referrals).
  • Referrals from a GP are valid for a period of 12 months, referrals from other specialist doctors are only valid for a period of 3 months.
  • Review appointments within 12 months of previous appointment will be charged $110.00 review consultation fee, plus any procedures completed during consultation (valid Medicare card holders will get a rebate from these fees).
  • Review appoints for Pension/Concession/Healthcare Care holders (Government issued) are entitled to a flat rate of $110.00 consultation fee (valid Medicare card holders will get a rebate from these fees), all procedures during the appointment are bulk billed to Medicare.
  • Review appointments with over 12 months since previous appointment, may need a new referral in order to book another appointment and will be charged a new patient consultation fee.
  • Without a valid referral you will be charged full consultation fee and be unable to get a Medicare rebate from the fee paid.

Referrals

IT IS THE RESPONSIBILITY OF EACH PATIENT TO ENSURE THEY HAVE A CURRENT/VALID REFERRAL FOR EACH APPOINTMENT.

WE WILL ENDEAVOR TO CONTACT PATIENTS AS A COURTESY, BUT THIS IS NOT ALWAYS POSSIBLE.

REFERRALS ISSUED BY A GP

  • Must be addressed to one of our specialist doctors.
  • Valid for use for 12 months from date on referral.
  • Once activated at first appointment, will be active (and entitled to a Medicare rebate) for a period of 12 months from date of first appointment. Any subsequent appointments after the 12 month period will need a new valid referral issued by either a GP or specialist.

REFERRALS ISSUED BY A SPECIALIST DOCTOR

  • Must be addressed to one of our specialist doctors.
  • Valid for use for 3 months from date on referral.
  • Once activated at first appointment, will be active (and entitled to a Medicare rebate) for a period of 3 months from date of first appointment. Any subsequent appointments after the 3 month period will need a new valid referral issued by either a GP or specialist.

Looking to book
an appointment?

If you would like more information or would like to become a patient in our practice, view our services or get in touch with our helpful receptionists today.

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