Frequently Asked Questions

Here you will find answers to some of the most common questions that our patients have asked. Feel free to contact us if you have any further questions.

How to book an appointment?

Referrals must be emailed to Illawarra ENT: reception@illawarraent.com.au

All referrals are triaged by our doctors and patients are contacted by our staff to arrange appointments. We will not book appointments over the phone without a referral.

Where is Illawarra ENT located?

We are located in Suite 1 & 2, 8-10 Victoria Street, Wollongong

What are your opening hours?

8.00 am to 5.00 pm – Monday to Friday

How do I contact Illawarra ENT?

Phone – 02 4226 1055
Email – reception@illawarraent.com.au

**Please note we experience heavy congestion on our phone lines and we apologise for any inconvenience this may cause. Should you be experiencing a medical emergency please do not stay on hold, ring 000 or Wollongong Public Hospital on 02 4222 5000 and state your emergency.

Is parking available?

Yes, there is plenty of metered street parking and a Council Carpark is located next to our building.

What is the cost of a consultation

New Consultation*
between $220.00 and $470.00
(depending upon tests or procedures performed at the time of your consultation)
Pensioners*** $220.00

Review Consultation**
between $110.00 and $470.00
(depending upon tests or procedures performed at the time of your consultation)
Pensioners*** $110.00

Please Note: Medicare rebates on Consultations are applicable.
Private Health Insurance does not cover any Consultation costs
We are not a bulk billing specialist clinic

* New patients to our clinic, existing patients of our clinic who have not been seen for 12 months or more, or existing patients who are coming for a different condition from that first seen for.
** Review consultations are for those patients who are coming for the same medical condition and have been seen previously within last 12 months.
*** Pensioners are holders of government issued pension/concession or Healthcare Card.

What are my payment options?

Preferred method of payment is EFTPOS. We do accept cash. All fees are payable on the day of your consultation.

Do I need a referral for consultations/appointments?

Yes, you need a valid referral.
Referrals from a GP are valid for 12 months.
Referrals from a Specialist are only valid for 3 months.

Referrals must be emailed to Illawarra ENT: reception@illawarraent.com.au

All referrals are triaged by our doctors and patients are contacted by our staff to arrange appointments.

We DO NOT book appointments over the phone without a referral.

You need a valid referral on file at our clinic, to enable you to claim a rebate from Medicare.

What do I need to bring to a new consultation?

You will need to bring:

  • Medicare card
  • Private Health Fund Card (if applicable)
  • Pension/concession/Health Care Card/Senior Health Card (if applicable)
  • Your referral
  • Any previous test results - (such as pathology, hearing tests, correspondence from other Doctors in relation to your condition etc)
  • Any previous scan reports
  • Prof MacKay – all appointments with this doctor, require scans/xrays to be printed out on film (discs are not acceptable)
  • We will require you to complete Patient details and authority form on arrival at our clinic, prior to your appointment. This can be submitted online here or downloaded by clicking the link below. You can then either email to: reception@illawarraent.com.au or bring it with you on the day of appointment.

 

Click here to download Patient Details and Authority form

Please note: All accounts are payable on the day of your consultation/appointment. We are not a bulk billing specialist clinic.

Do you perform hearing tests at Illawarra ENT?

Yes. To have a hearing test you must have a consultation with the Doctor.

Can you perform hearing tests on patients of all ages?

We can perform hearing tests on adults and children over 5 years of age. Children under 5 years of age must be referred to a specialised children’s hearing centre. We can advise as to suitability and referral at the time of your consultation.

I wish to see the Speech Pathologist, what are the fees?

Initial Consultation - 90 Minutes - $160.00
Subsequent Consultations - 45 Minutes - $80.00

Please Note:

Private Health Insurance
This may provide you with a rebate, if eligible.
This can be completed on the day, alternatively you can check with your Health Fund.

GP Care Plan (Enhanced Primary Care Plan EPC)
You will need to discuss this with your GP prior to your appointment to enable a rebate from Medicare.

The Doctor gave me a prescription at my last visit and I now need a new prescription, do I need to make an appointment?

Yes you are required to see the Doctor to obtain a new/renewal prescription. Alternatively, you can make an appointment to see your GP.

The Doctor has advised me that I require an operation. What will the likely cost be and will the cost of my operation be covered by Medicare and/or Private Health Insurance?

Once you have had your consultation with one of our doctors, you will be advised if you need an operation or not.

Our doctors operate in both Wollongong Public Hospital as well as Shellharbour and Wollongong Private Hospitals. Our staff will provide you with a quotation, for you to be fully informed of the likely costs and rebates for your procedure/operation. Our quotes for a prodedure/operation in a private hospital, only cover our Surgeon’s Fee’s. There are two other area’s of cost for an operation in a private hospital, Anaesthetist Fee’s and Hospital Fee’s.

Medicare offers a rebate for most procedures/operations.

Private Health Insurance coverage depends upon the level of your cover and the procedure/operation to be performed, it is your responsibility to check directly with your Health Fund.

When can I return to work/school following my procedure/operation?

This depends upon the type of procedure/operation you have, it could be the same day or up to 2 weeks. Your Doctor will discuss this with you during your pre-operative appointment.

When can I start exercising/swimming/sports again after my surgery?

Your Doctor will advise you when you attend your post-operative appointment as to when you may recommence an exercise program or return to swimming/sport.

When can I start using the Salt Water rinse after nasal surgery?

Straight away.

Do we Bulk Bill?

No, we are not a bulk billing specialist clinic.

If I send in a referral to see one of the doctors, can I swap and see another one of the doctors to get seen sooner?

No,
All referrals get triaged by all of our doctors. Appointments are made accordingly, from the information contained within the referral.

We are on the public hospital waiting list for an operation. Can we get moved up the waiting list or have the category changed to a sooner time frame?

No,
We do not prioritise one patient over another and therefore can not change the category on the hospital forms just to get the operation done sooner. If you have any concerns you can contact our clinic to organise another appointment with your doctor to discuss these.

Looking to book
an appointment?

If you would like more information or would like to become a patient in our practice, view our services or get in touch with our helpful receptionists today.

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