Practice Managers and Referring Doctors

• We DO NOT make appointments without a valid referral
  (This is why we can’t make appointments over the phone when patients call).
• Please DO NOT instruct patients to call us to book an appointment.
• REFFERALS MUST TRIAGED by our doctors.
• Once triaged WE CONTACT patients to make appointments.
• WE ARE NOT A BULK BILLING CLINIC.
• ALL our doctors operate in BOTH public and private hospitals.

Referrals

REQUIRED INFORMATION TO BE ON Referrals

Due to the high volume of new patients and referrals we receive each day, we must ensure that we are given ALL RELEVANT INFORMATION about your patient.

Referrals that do not meet the criteria, will be returned to the referrer.

Required criteria for referrals:

• Name
• Address
• Date of Birth
• Contact Phone Number
• Email Address

Referrals must also include all relevant testing or results:

• SCAN/XRAY REPORTS (including imaging company details)
• MRI REPORTS
• PATHOLOGY RESULTS
• SLEEP STUDY RESULTS
• AUDIOLOGY RESULTS (hearing tests)

Extra information that is helpful:

• Are they under the treatment of any Allied Health professionals?
• Are they under the care or waiting to see any specialist for other health concerns?

Where to email referrals:

• Prof Stuart MacKay profmackay@illawarraent.com.au


• Dr Stephen Pearson drpearson@illawarraent.com.au


• Dr Daniel Cox drcox@illawarraent.com.au


• Margaret Le Lacheur reception@illawarraent.com.au
• Lyndon Chan reception@illawarraent.com.au
• Other reception@illawarraent.com.au

Urgent/Time Sensitive Referrals

Mark such referrals as URGENT

Ensure there is sufficient information as to the reason for the urgency.

EXTREME cases should be followed with a phone call to our rooms, using our priority line.

EMERGENCY’S should always be sent direct to Wollongong Public Hospital Emergency Department.